Head Office Support Staff
Luke Fox - Franchise Development and New Sales Manager
Lukes role within the business is to grow the franchise network
across New Zealand to provide a truly national service model for
customers. Luke is also responsible for finding new sales opportunities
for franchisees across real estate, finance brokers, government, maori
business and other potential referral partners.
Lauren Fox - Chief Operating Officer
Laurens role within the business is to manage Training, Technology,
Finance and Operations. Lauren is responsible for training and
onboarding new franchisees. Lauren also manages the inspection
technology platform for the business, payments, invoicing and the
strategic direction of the Operations of the business.
Kyall Boonen - National Sales Manager
Kyall is responsible for managing and coordinating all the critical
inspection bookings across NZ. Kyalls role is key to ensure that
customers receive initial first class customer service, coordination of
the inspections with the various agents, suppliers, vendors across the
country and day to day sales management of the building inspection
team.
Terrence Blake – Marketing Manager
Terrences role within the business is content creation and group marketing. Terrence manages all the digital assets across the business and assists franchisees deliver the appropriate marketing across the various B2C and B2B customer personas within the business
Monaliza Turner – Telesales Associate
Monas role within the business is to strategically target real estate agents, finance brokers and other strategic partners to help our franchise network build new relationships. Mona also assists in a customer service standpoint to make proactive follow up calls to gain customer feedback
Michelle Van Den Berg - Customer Service Manager
Michelles role within the business is ensure that customers receive
the best customer service possible. This requires daily interaction and
management of the building inspectors and Customer Service Assistants
(Report Writers) to provide consistent, quality, clear and concise
inspection reports.
Kate Beckman - Customer Service Assistant
Kates role within the business is to assist our building inspectors
write their building reports. Some builders do not have the literacy
ability to piece together a quality, clear and concise report so Kates
role is critical to the success of the business to help our inspectors
write their report and make it easy for customers to understand.
Cherease De Bruyn - Customer Service Assistant
Cherease's role within the business is to assist our building
inspectors write their building reports. Cherease also provides follow
up calls to customers to gain feedback on the overall experience with
our inspector and Inspect House NZ and to share the feedback with the
team to find ways to improve the business
Mandrake Tungol - Customer Service Assistant
Mandrakes role within the business is to assist our building inspectors
write their building reports. Some builders do not have the literacy
ability to piece together a quality, clear and concise report so Mandrakes role is critical to the success of the business to help our inspectors
write their report and make it easy for customers to understand.